President Solitaire
Sukhumvit Soi 11, Bangkok 10110, Thailand
Tel: +66 2 255 7200
Fax: +66 2 253 2330
E-mail: enquiry@presidentsolitaire.com
Web Site: www.presidentsolitaire.com


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FAQ

General Hotel Information

Business Traveller

Shopping and Tourist Facilities


FAQ Replies

  		•  How many stars is the hotel?  
    5 Stars Back to top
         
  		• How do I make direct contact with the hotel?  
      You may e-mail, call or fax the property.
    enquiry@presidentsolitaire.com / Tel: +66 2 255 7200 / Fax: +66 2 253 2330    		 Back to top
         
  		• If I make an online booking, will I be offered a 'best rate'?  
      Online bookings generally offer the 'best available rates' for that date and time. Back to top
         
  		• What types of rooms are available and what are the differences between  
      room types?
      There are four room types available:
    The Executive Studio at 43 square metres and Premier Suite at 50 square metres are your pad-type accommodation (king / twin beds), complete with all of today's modern conveniences.

    The Solitaire Suite at 80 square metres is an especially roomy one-bedroom suite complete with four poster bed with a separate living area and fully-equipped kitchenette.

    The Platinum Suite at 74 square metres is a luxuriously well-appointed suite with a foyer, separate living area, fully-fitted kitchenette and is complemented by a Jacuzzi.    		 Back to top
         
  		• Are your hotel rates per person or per room?  
      Hotel rates are per room based on a maximum occupancy of two. Back to top
         
  		• Are my credit card details necessary when making a reservation?  
      Yes, to guarantee the reservation. Back to top
         
  		• Will my credit card be charged?  
      We may block an amount on the card to guarantee payment but this block is released in two weeks if not used. We do not charge without authorisation. Back to top
         
  		• How safe are credit card details that are submitted online?  
      Our hotel uses SSL encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us. Back to top
         
  		• What is your cancellation policy?  
      If a cancellation is made less than one day or 24 hours prior to arrival, you are charged for one night's accommodation. Back to top
         
  		• Do you have a pets' policy?  
      Regrettably, pets are not allowed, however, exceptions may be made for small pets. If allowed, they are to be kept in a closed area. Back to top
         
  		• What are your check-in and check-out times?  
      Check-in time is 2:00 pm
    Check-out time is 12:00 noon    		 Back to top
         
  		• Is it possible to check-in early?  
      Early check-in is subject to room availability. Back to top
         
  		• What is the charge for a late check-out?  
      Late check-out is subject to room availability and the charges are as follows:
    Check-out before 6:00 pm: 50% charge (based on overnight rate)
    Check-out after 6:00 pm: Full overnight rate    		 Back to top
         
  		• Do you have non-smoking rooms?  
      Yes, there are seven non-smoking floors in the hotel. Back to top
         
  		• Do you have twin, triple and quadruple rooms?  
      The Premier Suite is a twin-bedded room but as numbers are limited a request must be put forward. Otherwise, extra beds can be set up in all room types. Back to top
         
  		• What is the cost of an extra bed?  
      An extra bed is THB 1,300 with breakfast. Back to top
         
  		• What is the hotel's policy regarding children?  
      Children are welcome and those under the age of 12 can share the existing bedding in parent's room at no extra charge. Back to top
         
  		• Does the hotel provide baby-sitting services?  
      Yes, baby-sitting services can be arranged upon request. Back to top
         
  		• Are baby cots available?  
      Yes, baby cots are available upon request. Back to top
         
  		• Where is breakfast served and at what time?  
      Breakfast is served at the Dining Room Restaurant which is located on the Mezzanine floor, from 6:30 am to 10:30 am Back to top
         
  		• How many restaurants do you have and what are they?  
      We have one main restaurant, the Dining Room Restaurant, which serves Thai and Western food. For light food by the poolside or at the Lobby Lounge, please refer to the snacks menu. Back to top
         
  		• Is vegetarian cuisine available in the restaurant?  
      Yes, vegetarian cuisine is available on request. Back to top
         
  		• Is the food served in the restaurant 'halal'?  
      Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free. Upon request, 'halal' food can also be ordered in from 'halal' restaurants in the vicinity of the hotel. Back to top
         
  		• Do you have 24-hour Room Service?  
      Yes, Room Service is available 24 hours. Back to top
         
    General Hotel Information
         
  		• What is the length and depth of your pool?  
      In meters: 12.8 (length) x 7.8 (width) x 1.2-2.8 (depth) Back to top
         
  		• Do you have hairdryers in the rooms?  
      Yes, we provide hairdryers in all rooms. Back to top
         
  		• Does the hotel provide iron and ironing boards in all rooms?  
      Yes, for the convenience of the guest we place both items in the room. Back to top
         
  		• How far is the hotel from the airport and do you provide airport transfers? And if so, what is the cost?  
      The property is a 35-40-minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,200 nett per way for a car. Back to top
         
  		• How much is an airport taxi or limousine?  
      An airport taxi is approximately THB 400-500 nett per way including toll charges. An airport limousine is approximately THB 1,000 nett per way. Back to top
         
  		• Can luggage be stored at the property whilst I travel elsewhere?  
      Yes, for a maximum of 30 days. Back to top
         
  		• What is the weather like at different times of the year?  
      Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower. Back to top
         
  		• Is the tap water safe to drink?  
      No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily. Back to top
         
  		• Is there a doctor on call?  
      Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to Bumrungrad Hospital which is just five minutes away Back to top
         
  		• How far is the nearest hospital?  
      Bumrungrad Hospital is a five-minute drive from the hotel. Back to top
         
  		• Where is the nearest bank or currency exchange?  
      The nearest bank is 200 meters walking distance and foreign currency exchange is possible at the hotel. Back to top
         
  		• What time do banks open?  
      Monday to Friday - 8:30 am to 3:30 pm Back to top
         
  		• What voltage is used in Thailand?  
      The voltage in Thailand is 220 volts. Back to top
         
    Business Traveller
         
  		• Can I connect my laptop in the room?  
      Yes, via a wireless connection. Back to top
         
  		• What kind of Internet connection do you provide and what is the cost?  
      Internet connection is wireless and it is offered complimentary to all in-house guests. Back to top
         
  		• Are dual telephone sockets available in the rooms?  
      Yes, dual telephone sockets are available. Back to top
         
  		• What is the hourly / daily rate for limousine service?  
      Limousine service rates are as follows:
    Daily rate of THB 4,400 (maximum of 11 hours)
    Hourly rate of THB 440 (minimum of two hours)    		 Back to top
         
  		• Are secretarial and other business services such as translation available?  
      Yes, such services are available upon request. Back to top
         
    Shopping and Tourist Facilities
         
  		• How far is the property from the Skytrain and MRT?  
      By the hotel's complimentary shuttle service, the Skytrain station is five minutes and the MRT is ten minutes. Back to top
         
  		• Are there shopping centres nearby?  
      The hotel shuttle is able to drop you off at Robinson Department Store and it takes about ten minutes. Otherwise, MBK, Siam Paragon, Siam Centre, Central World, Erawan Center, Gaysorn Plaza and Central Chitlom are two and three stops away by skytrain and two stops away in the other direction, the ultra-chic Emporium shopping center. Back to top
         
  		• How far is the hotel from well-known entertainment spots?  
      Within walking distance to Q-Bar and Bed Supperclub. Back to top
         
  		• Do you have a tour desk?  
      Yes, there is a dedicated tour desk and they will be more than happy to help you organise any excursion or answer any question you may have regarding the city's attractions. Back to top
         
  		• What and where are local tourist attractions?  
      Tourist attractions are located about the city, contact the tour desk for more information. Back to top
         
    Disclaimer: Prices shown are only approximates and are subject to change without prior notice.