About the Hotel

• How many stars is the property?
  • 4 Stars
• How do I make direct contact with the property?
  • You may email, call or fax the property.
    enquiry@presidentsolitaire.com
    Tel: +66 (0) 2 255 7200
    Fax: +66 (0) 2 253 2331
• If I make an online booking, will I be offered a 'best rate'?
  • Online bookings generally offer the 'best available rates' for that date and time.
• What types of rooms are available and what are the differences betweenroom types?
  • There are five room types available:
    1. The Premier Suite at 50 sqm (king or twin bedded options).
    2. The Solitaire Suite at 80 sqm is a one-bedroom suite complete with four poster bed, a separate living area and fully-equipped kitchenette.
    3. The Platinum Suite at 74 sqm is a luxurious suite with a foyer, separate living area, fully-equipped kitchenette and a Jacuzzi bathtub.
    4. The One Bedroom Penthouse Suite ranges in size from 83 – 108 sqm situated on an exclusive penthouse floor and with features including a walk-in closet, fully-equipped kitchenette and a balcony offering city skyline views (in select suites).
    5. The Two Bedroom Penthouse Suite varies in size from 140 to 156 sqm situated on an exclusive penthouse floor and with select suites having a balcony offering city skyline views.
• Are your hotel rates per person or per room?
  • Hotel rates are per room based on a maximum occupancy of two.
• Are my credit card details necessary when making a reservation?
  • Yes, to guarantee the reservation.
• Will my credit card be charged?
  • We may block an amount on the credit card, equivalent to one (1) night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed. Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.

    Guests can choose to settle the bill in cash or credit card at the time of check-out.

• How safe are credit card details that are submitted online?
  • Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important to us.
    
    For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.
    
    Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation.
• What is your cancellation policy?
  • In the event of a cancellation or no-show, the following will apply:
  • For stays of 1 to 7 nights
    If the property is not informed 24 hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation
  • For stays of 8 to 14 nights
    If the property is not informed 24 hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation
  • For stays of 15 to 21 nights
    If the property is not informed 24 hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation
  • For stays of 22 nights and more
    If the property is not informed 72 hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.
• Do you have a pets policy?
  • Regrettably, pets are not allowed. However, exceptions may be made for small pets. If allowed, they are to be kept in a closed area.
• What are your check-in and check-out times?
  • Check-in time is 2 pm.
    Check-out time is 12 noon.
• Is it possible to check-in early?
  • Yes, however early check-in is subject to room availability.
• What is the charge for a late check-out?
  • Late check-out is subject to room availability and the charges are as follows:
    Check out before 6 pm: 50% charge (based on overnight rate)
    Check out after 6 pm: Full overnight rate
• Do you have non-smoking rooms?
  • Yes, there are seven non-smoking floors in the hotel.
• Do you have twin, triple and quadruple rooms?
  • The Premier Suite is a twin-bedded room but as numbers are limited a request must be made. Otherwise, extra beds can be set up in all room types.
• What is the cost of an extra bed?
  • An extra bed is THB 1,300 net, with breakfast.
• What is the hotel's policy regarding children?
  • • There is no charge for children below the age of 12 years sharing a room with parent(s) using existing bedding.
    • If an extra bed is required, regardless of age, an extra bed will be charged for.
    • Children 12 years and above are charged the full adult breakfast price of THB 342 net.
    • Children between the ages of 5 and 11 years are charged a rate of THB 171 net per child/breakfast.
    • Children 4 years and below enjoy breakfast for free.
• Does the hotel provide baby-sitting services?
  • Yes, baby-sitting services can be arranged upon request.
• Are baby cots available?
  • Yes, baby cots are available upon request.
• Where is breakfast served and at what time?
  • Breakfast is served at The Dining Room located on the Mezzanine Floor, from 6 am - 10.30 am.
• How many restaurants do you have and what are they?
  • We have one main restaurant, The Dining Room, which serves Thai and Western food. For light food by the poolside or at the Lobby Lounge, please refer to the snacks menu.
• Is vegetarian cuisine available in the restaurant?
  • Yes, vegetarian cuisine is available on request.
• Is the food served in the restaurant 'halal'?
  • Strictly speaking, the food served is not 'halal', however, we have dishes available which are pork free. Upon request, 'halal' food can be ordered in from 'halal' restaurants in the vicinity of the hotel.
• Do you have room service?
  • Yes, our room service is available from 6 am – 11 pm.