How many stars is the property? |
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How do I make direct contact with the property? |
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If I make an online booking, will I be offered a 'best rate'? |
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Online bookings generally offer the 'best available rates' for that date and time. |
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What types of rooms are available and what are the differences between
room types? |
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There are four room types available: |
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The Executive Studio at 43 square metres and Premier Suite at 50 square metres are your pad-type accommodation (king / twin beds), complete with all of today's modern conveniences. |
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2. |
The Solitaire Suite at 80 square metres is an especially roomy one-bedroom suite complete with four poster bed with a separate living area and fully-equipped kitchenette. |
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The Platinum Suite at 74 square metres is a luxuriously well-appointed suite with a foyer, separate living area, fully-fitted kitchenette and is complemented by a Jacuzzi. |
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4. |
One Bedroom Penthouse Suite The Penthouse One Bedroom Suites range in size from 83 to 108sqm featuring the full range of amenities including a walk-in closet, complimentary WiFi Internet access and safety features for that added assurance. |
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Are your hotel rates per person or per room? |
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Hotel rates are per room based on a maximum occupancy of two. |
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Are my credit card details necessary when making a reservation? |
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Yes, to guarantee the reservation. |
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Will my credit card be charged? |
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We may block an amount on the credit card, equivalent to 1 night’s room charge to guarantee payment but this block will be automatically released in two weeks if not redeemed.Furthermore, we do not charge without proper authorisation from the guest. However, select packages may require full-prepayment at the time of booking but this will be made known at the time of making the reservation.
Guests can choose to settle the bill in cash or credit card at the time of check-out. |
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How safe are credit card details that are submitted online? |
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Our hotel uses SSL secure encryption to ensure that all your personal information and credit card details are kept confidential. The security of information is very important for us.
For added security, guests are requested to present the credit card used in the online booking/purchase of accommodation together with personal identification (ID card or passport) upon check-in.
Should you not wish to submit your credit card information online, we are pleased to accept reservations via fax or phone. However, credit card information will still be required to guarantee the reservation. |
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What is your cancellation policy? |
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In the event of a cancellation or no-show, the following will apply:
- For stays of 1 to 7 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of one (1) room night’s accommodation will be levied on the credit card used to guarantee the reservation
- For stays of 8 to 14 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of two (2) room nights accommodation will be levied on the credit card used to guarantee the reservation
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For stays of 15 to 21 nights
If the property is not informed 24-hours or more prior to date of arrival, a charge of three (3) room nights accommodation will be levied on the credit card used to guarantee the reservation
- For stays of 22 nights and more
If the property is not informed 72-hours or more prior to date of arrival, a charge of five (5) room nights accommodation will be levied on the credit card used to guarantee the reservation.
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Do you have a pets' policy? |
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Regrettably, pets are not allowed, however, exceptions may be made for small pets. If allowed, they are to be kept in a closed area. |
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What are your check-in and check-out times? |
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Check-in time is 2.00 pm.
Check-out time is 12.00 noon. |
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Is it possible to check-in early? |
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Early check-in is subject to room availability. |
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What is the charge for a late check-out? |
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Late check-out is subject to room availability and the charges are as follows:
Check out before 6.00 pm: 50% charge (based on overnight rate)
Check out after 6.00 pm: Full overnight rate |
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Do you have non-smoking rooms? |
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Yes, there are 7 non-smoking floors in the hotel. |
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Do you have twin, triple and quadruple rooms? |
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The Premier Suite is a twin-bedded room but as numbers are limited a request must be put forward. Otherwise, extra beds can be set up in all room types. |
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What is the cost of an extra bed? |
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An extra bed is THB 1,300nett with breakfast. |
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What is the hotel's policy regarding children? |
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- There is no charge for children below the age of 12 years sharing a room with parent(s) on existing bedding.
- If an extra bed is required, regardless of age, an extra bed charge will be incurred
- Children 12 years and above are charged the full adult breakfast price of THB 342.00 nett
- Children between the ages of 5 and 11 years are charged a rate of THB 171.00 nett per child/breakfast
- Children 4 years and below eat breakfast for free
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Does the hotel provide baby-sitting services? |
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Yes, baby-sitting services can be arranged upon request. |
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Are baby cots available? |
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Yes, baby cots are available upon request. |
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Where is breakfast served and at what time? |
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Breakfast is served at the Dining Room Restaurant which is located on the Mezzanine floor, from 6:30 am to 10:30 am
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How many restaurants do you have and what are they? |
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We have one main restaurant, the Dining Room Restaurant, which serves Thai and Western food. For light food by the poolside or at the Lobby Lounge, please refer to the snacks menu. |
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Is vegetarian cuisine available in the restaurant? |
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Yes, vegetarian cuisine is available on request. |
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Is the food served in the restaurant 'halal'? |
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Strictly speaking, the food served is not 'halal', however, we have dishes available that are pork free. Upon request, 'halal' food can also be ordered in from 'halal' restaurants in the vicinity of the hotel. |
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Do you have 24-hour room service? |
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Yes, room service is available 24-hours. |
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What are the length, width and depth of your pool? |
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In meters: 12.8 (length) x 7.8 (width) x 1.2-2.8 (depth) |
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Do you have hairdryers in the rooms? |
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Yes, we provide hairdryers in all rooms. |
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Does the property provide iron and ironing boards in all rooms? |
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Yes, for the convenience of the guest we place both items in the room |
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How far is the property from the airport and do you provide airport transfers?
And if so, what is the cost? |
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The property is a 35-40 minute drive from Suvarnabhumi International Airport. Airport transfers are provided upon request at THB 1,200 nett per way for a car. |
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How much is an airport taxi or limousine? |
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An airport taxi is approximately THB 400-500 nett per way including toll charges. An airport limousine is approximately THB 1,000 nett per way. |
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Can luggage be stored at the property whilst I travel elsewhere? |
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Yes, for a maximum of 30 days. |
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What is the weather like at different times of the year? |
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Bangkok being a tropical city, weather is warm throughout the year with April and May being especially hot and sticky. June to September are cooler months (24-28c), however, it is the rainy season. The most pleasant time of year is October to February, where temperatures range from 25-28c with light breezes and only the occasional shower. |
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Is the tap water safe to drink? |
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No, tap water in Thailand is not potable. Complimentary bottled water is supplied to your rooms daily. |
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Is there a doctor on call? |
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Yes, for minor illnesses, otherwise, for urgent matters we recommend guests go to Bumrungrad Hospital which is just 5 minutes away |
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How far is the nearest hospital? |
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Bumrungrad Hospital is a 5 minute drive from the hotel. |
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Where is the nearest bank or currency exchange? |
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The nearest bank is 200 meters walking distance and foreign currency exchange is possible at the hotel. |
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What time do banks open? |
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8.30 am - 3.30 pm, Monday to Friday. |
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What voltage is used in Thailand? |
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The voltage in Thailand is 220 volts. |
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Can I connect my laptop in the room? |
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Yes, via a wireless connection or cable. |
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What kind of internet connection do you provide and what is the cost? |
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Internet connection is wireless and it is offered complimentary to all in-house guests. |
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Are dual telephone sockets available in rooms? |
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Yes, dual telephone sockets are available. |
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What is the hourly/daily rate for limousine service? |
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Limousine service rates are as follows:
Daily rate of THB 4,400 (maximum of 11 hours)
Hourly rate of THB 440 (minimum of 2 hours) |
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Are secretarial and other business services such as translation available? |
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Yes such services are available, however, a request must be made. |
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How far is the property from the Skytrain and MRT? |
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Nana BTS Skytrain station is a 5 minute drive by the hotel’s free tuk-tuk shuttle service and Asok BTS Skytrain station and the Sukhumvit MRT station is 10 minutes away. Nana BTS Skytrain station is also easily reached on foot. |
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Are there shopping centres nearby? |
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The hotel shuttle is able to drop you off at Robinson Department Store and it takes about ten minutes. Otherwise, MBK, Siam Paragon, Siam Centre, Erawan Center, Gaysorn Plaza and Central Chitlom are two and three stops away by skytrain and two stops away in the other direction, the ultra-chic Emporium shopping center |
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How far is the property from well-known entertainment spots? |
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Within walking distance to Q-Bar and Bed Supperclub. |
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Do you have a tour desk? |
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Yes, there is a dedicated tour desk and they will be more than happy to help you organise any excursion or answer any question you may have regarding the city's attractions. |
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What and where are local tourist attractions? |
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Tourist attractions are located about the city, contact the tour desk for more information. |
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Disclaimer: Prices shown are only approximates and are subject to change without
prior notice. |
